Best Service in Europe! Thanks Guys!
Hi,
I received the drum module replacement today by courier. I just tested
it and all the buttons and functions work perfectly.
I'm very happy with the attention received and would like to thank you
specially for how fast this problem has been solved and how correct I've
been treated.
I'll recommend your store to all my contacts and will make sure they
know about the quality of your post-sale service.
Sincerely from a happy customer.
Thank you for your super fast delivery and I am super happy with the product.
Hi guys.
Just a quick note to say thanks for an excellent service. My guitar and accessories arrived safe and well today. Very impressed with the website and service. Will do business again. 5 star.
Take care
I've received my amp thank you very much,
Sounds brilliant!
I purchased a Marshall avt150hxt head from you on Tuesday and it arrived today 24th as promised.
May I thank you for your excellent and friendly service and look forward to dealing with you again.
My son will be over the moon tomorrow when he gets it for Christmas.
Not sure the neighbours will be too pleased about it though.
Merry Christmas and a prosperous new year.
Hi Richard,
The ART300 arrived today and I'm thoroughly enjoying it. It feels very
nice to play - very different to my old DeVille. And lighter too,
which is nice.
It's working perfectly with my VG-8 (although now I'm tempted to
upgrade to the VG-99). I'm also delighted with the physical apsect of
the installation. I know it was a lot more work than you bargained
for, but I appreciate it very much.
Thanks again for all your time and help.
Cheers,
Hi Everybody,
Just wanted to say thank you for your great service.
So Glad I bought my Ibanez through you, when I get my next two guitars next year I will be using you.
Thanks again, very pleased with both the service and the set up on the guitar
With regards to the order number above. I would like to acknowledge a smooth and excellent transaction. I will definitely order from you in the future.
Hi
I really Just wanted to say a big thankyou (and in particular to richard who is a top dude) I asked for a refund when a guitar i'd bought as a birthday present turned out to be not really quite what i was hoping for. You couldn't have been more helpfull friendly obliging and considerate about the whole thing, it's rare to find a company that treats it's customers like that anywhere in the british isles ! and i will certainly reccomend you to friends, and in the future buy music gear from you again for sure.
best regards
2nd purchase from you guys,this
little guitar will be fantastic for my daughter to learn on.Thanks for top top service again
Hi Richard
The guitar has been received. PERFECT! Thanks for your very professional
service.
Kindy regards
Hello,
I bought a white Gretsch Electromatic from you last week and would just like to say I'm extremely pleased with it, you guys do a fantastic job and keep it up!
Many thanks,
brilliant service many thanks
Hi
Just to say I have ordered twice from you and the product is more than good, but the key for me was service. You did exactly what you said you would do, delivering when requested and keeping me fully up to date
Hello
I just wanted to e-mail to say my Schecter Stiletto bass got here safe and sound. I'm sure you already knew from the couriers, but I thought I would let you know. Thank you very much. It's amazing. If I need anything else I will most definately be doing business with you again.
Regards
Dear Richard,
Just a quick email to say that the bass has arrived safely, and a day early! Thanks for sorting the order out.
Best Regards
Hi guys,
Just a quick mail to thank you on your service. I ordered a new guitar strap yesterday the 11th nov and it arrived with me first post on the 12th. You might not think thats anything special, but I live in the north west highlands and anything ordered we expect at least a couple of days at best!!
So, top bananas to you!..and keep up the good work, And, I for one will be back!.. and telling everyone about your service.
Cheers,
Thankyou for the speedy response and dispatch of our order. Would recommend you to anyone.
Richard, Super guitar....pickups are beautiful. But those GBE strings are tough on my fingers.; as such I have new found respect for the drop d tuning addicts :-)
Very pleased with my new Taylor big baby I bought on Saturday. Stuart, who sold me it was very helpful, and knows his stuff..
Congratulations guys!
You now have the best guitar kit site on the web! I have always been
a big fan of yours, and now you are even better!
Congratulations on the new website, excellent, great updates on all things guitar which is of interest to me and many more players. Will look forward to receiving regular news as you update the site. Kepp it coming!!
This Company is the best ever, so reliable i dont have to call or confirm about my order. To all the staff including people in the warehouse I just want to say MANY THANKS. It really makes my day. MERCHANT CITY Music RULES!!!!!
Ronald
TA FOR GREAT SERVICE-MPP
Hi
Can i please say a big thank you to merchant city music,amazing delivery,great comms,and a brilliant guitar,perfectly boxed,well done, will certainly use again.
Angela
Hi,
I'd just like to thank you all at Merchant City Music for an order which exceeded all my expectations - it was superbly packaged & every item arrived mint! Just they way I like it :)
Hi Richard,
I came in on Friday & purchased the SG. It's excellent!
All of your staff were very friendly & helpful & made the brief visit very
pleasurable.
I will no doubt be returning to your shop in the future to make further
purchases.
Hi
Can i please say a big thank you to merchant city music,amazing delivery,great comms,and a brilliant guitar,perfectly boxed,well done, will certainly use again.
Hey guys, thought i'd drop you this little line just to show my gratitude for everything you have helped me with in the past whether it was selecting my number one axe (my RG1550) to fitting my pickups in less than two hours! On two occasions no less!
Hi,
Received my ordered guitar yesterday; fast service, excellent setup, great product, competitive price!
Well done to you all at Merchant City!
Rgds
One happy apple
Hi,
Just to say many thanks for the prompt arrival of my cheap semi-accoustic Ibanez/Talman of Chinese descent. It was generously wrapped & in tune!! What fantastic value for money! It is so playable. My daughter (22) and Telecaster devotee has already got it hooked up to her Marshall (while I was washing up!). I've now had three guitars and an amp from Merchant City & I'm spreading your name far and wide. Keep up the excellent service.
I would like to take this opportunity to thank you for your great
service, assistance and patience while I deliberated over my recent
purchase of the Fender Telecaster Deluxe 72 re issue.Your staff were
great, letting me try out Strats and Gibson SGs before I finally came
back and tried the Tele. No pressure on me at all, no hard sell, just
letting me take my time until I had made my mind up.
Many thanks
Attn: Ben
Thanks very much. Very impressed with your prompt and efficient service.
Makes a very pleasant change!
Thank you
Dear Merchant Music,
I've just taken delivery of my new Ibanez S470DXQM which I ordered from you guys online on Sunday. I'm really chuffed how quickly it arrived and the guitar itself plays very well (it was even in tune out of the box!) and I'm really happy with it seeing as it was a bit of a risk ordering on line without playing one first.
Just like to say thanks very much for a 1st class service.
The Ibanez RG8570TT I ordered yesterday arrived safely this morning thank you ! From my initial enquiries via e-mail, the rapid and helpful responses from Ben (do you know I sent the same enquiry to several 'J Custom' dealers back in early Feb, and still haven't had a reply from two of them !!!!!! ) to your always up to date website, the telephone ordering and the guitar's setup I must give you 10/10. You'll definitely be getting more business from me, and I will recommend you to others without reservation.
Well done guys, keep up the good work.
Best regards
Hello Guys
I have never felt compeled to do this before, but I really must congratulate you once again on your excellent service. My new Ibanez S470 arrived this morning well packaged and perfectly set up. The thing was even in tune!! I have used your internet service quite a bit now over the past couple of years [everything from a Tascam CD-GT1 to a Marshall AVT 275] and have always found your standards to be impeccable. I know you are just doing your jobs, but I wanted you to know that it's really appreciated.
Many, many thanks
The order was received today. My son is delighted with the package and would
like to extend his thanks for all the extras that were included. Your
service is first class and I hope to deal with you again in the future.
Thanks again.
I am writing this email just to say thank you for the fantastic service you've shown me that you're capable of yet again. This is only the second item I've bought from you, the first being a Zoom Multitrack, but I find your staff courteous and helpful in the extreme. And even though my order was wrong this time (I've just ordered an Ibanez acoustic and a Yamaha Magicstomp, but the Magicstomp was the electric version, rather than the acoustic version), things have been sorted out without fuss and straight away and a new Zoom acoustic processor should be with me in the morning apparently. I think it was more a mix-up in the exact description of the item rather than anything else.
Dear ALL at Merchant City Music,
I would like to extend my thanks to the whole team after taking delivery of an Ibanez RG350 DX that my wife bought from you as a present for me. The guitar was ordered on Monday 10th April and arrived LESS than 24 hours later on Tues 11th April. The packaging was unmarked, which is a credit to the courier you use, and the guitar was flawless when opened. The Guitar had obviously been set up prior to despatch as it was perfectly in tune when I tried it (again, credit where credit is due) and less than 3 hours after receiving the guitar I was using it at a gig.
I would recommend your company to ANYONE wishing to purchase a musical instrument from you if this is the level of service you provide.
Once again, thanks for the effort, it was greatly appreciated.
Regards
Hi,
I just thought id thank you for an exellent service, Im extreamly happy with
both my Epiphone, G400 & Marshall G10CD. Many thanks for the very quick
processing and delivery. I really wasnt expecting it so quickly. Ive never
had any online order arrive at my door the very next day :-D
Thank you again for a stunning service.
Hi,
Just a quick email to say that i am more than satisfied with your online store.
I recently purchased a Marshall amp, and, just arrived today was my Epiphone Midnight Ltd edition. I have ordered a few items from other guitar selling websites ,but must admit that yours come packaged better than ALL!!! The set-up is perfect for playing straight out of the box..This is a credit to you. I recommend you highly and without doubt will be ordering again from you in the near future.
Many thanks
I recieved my amp I ordered on the delivery date. I have been very impressed with your service both times I have ordered from you. It shows professional service with your great telephone manner, knowledgable staff, and I was very impressed with the phone call AND e-mail telling me all goods had been shipped.
Thanks, I'm sure I will be ordering with you again soon.
