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Got a Question? Call us on -

0141 552 6290

What our customers say about us page 2

Here is a sample of just some of the customer comments we receive every day...

  • 09/01/2012

    A Orgill

    I have just received my Fender Telecaster Deluxe LTD edition from you and would just like to say - Thank you. Not only was the guitar identical to one I had in the eighties but also your service was excellent. You kept me informed every step of the way and delivery was as stated. The packaging was as good a job as I would do and to say that I am well impressed with your service is a total understatement. Thank you again.
  • 09/09/12

    David H

    I would just like to say thanks again for all the attention and advice given to me on Sunday 09/09/2012 when I purchased a black Ibanez, case and capo. All staff involved are a credit to the shop, thanks again, David
  • 09/12/2011

    A Wren

    I have received the guitar and it looks beautiful!!! She is going to absolutely love it. I can't believe how lovely it is. Well worth the wait. Thank you
  • 10/01/2011


    Thank you for sending the Guitar which arrived on time this afternoon. I have checked the guitar over and also played it. Every thing seems fine. The Arctic White finish looks quite stunning. The set-up is spot on; the intonation, the string height, are all correct. It was even in tune! Thank you for your Emails. Not only is the Stratocaster excellent, but I have been very pleased with the service you have provided. Particularly your communications.
  • 12/04/2011


    Just wanted to say 'thank you' for your excellent service - The guitar arrived yesterday - on my husband's birthday - and he is delighted with it. This is our second guitar from your company and every time we order from you, your service exceeds our expectations. Sad to say, but this is so rarely the case these days! Well done
  • 12/07/2011


    Just wanted to drop you an email to say "thanks!" I was in the store on Sunday and purchased the 52 Reissue Telecaster - I'd been on the lookout for one for a while and was delighted to find "the one" in your shop!! I've not stopped playing it and can't stop looking at it!! :-) I'm back home in Cumbria now but visit your store often when visiting my in-laws in Scotland. I've purchased from your shop many times before and will continue to do so - the service you get from the excellent staff is second to none. There may be larger guitar shops around but none of them can match Merchant City Music in terms of friendly customer service and knowledgeable advice ! The shop also has a wonderful atmosphere and you're made to feel very welcome and under no pressure. With Merchant City Music you don't feel like "just another customer" - you feel valued! I'm sorry I didn't catch any of the guys names on Sunday but I just wanted to let you all know that you have one very happy customer!! Thanks a million
  • 12/09/12

    David James Livingstone

    Bought myself a jackson adrian smith model today from your store, emailed a couple of days beforehand to ask if i could bring in my own gear to give it a good test to help make up my mind , was emailed back swiftly with a welcoming acceptance and on arriving in the shop i had full attention from a sales member until i left , happy with my purchase. the guitar is perfectly set up , its so incredible, this is now my 3rd guitar purchase and a half stack purchase along with new strings every few weeks. They also did me a good deal when i asked if they would be kind enough to throw in a gig bag for me to walk to my car , they gave me a discount on the one i chose, cant wait until you have a lot more space in your new store. Merchant city music loyal is what i would call myself , always friendly staff, don't listen to any of the negative reviews on google+ etc saying staff were ignorant and terrible. not true at all. Once again thanks for all your help and guidance , see you soon!
  • 12/11/2011

    C Walsh

    Dear Ben, Received guitar as promised, Thank you for the excellent service you gave on this matter. The Guitar is great. Your service has to be the best i have encountered. Polite, friendly and efficient. Many Thanks again.
  • 13/03/2012

    S Kelly

    Hi folks. I received my new Schecter guitar yesterday. I want to thank you so much. The guitar is sheer fab - better looking in the flesh so to speak. Didn't have any knocks on its way to Limerick. Hope to get more gear from you soon. Yours in music.
  • 13/04/2011


    As expected you are very efficient. Thank you for a brilliant service.
  • 13/04/2011


    I have just received the Adam Black, it is great. Thank you for the recommendation. Thank you for the music and sending it to me! Speedy delivery service.
  • 13/09/12

    Dave Ritchie

    Good Morning Lads Just wanted to say thank you very much for the way you treated me and my son Lewis on Sunday. He is delighted with the boss pedals and board. I am also very grateful for the time and assistance you afforded him when he made his choices. I have personally made a few major purchases from your store and I cannot recommend you enough to friends and family. A year ago Lewis would never have had the confidence to spend time like that trying things out and that was based entirely on the way some of your competitors treated kids of his age. He too could not praise you enough. Your store and your staff are a breath of fresh air and I wish you well when you move premises in the very near future. I will be back in soon to buy the Blackstar HT Metal for his birthday, so look forward to dropping in. Oh yeah! Thanks for the coffee. Kindest Regards Dave
  • 13/12/2011

    H Jones

    Just to thank you for the very fast delivery and excellent service you provide. Will be dealing with you again for sure. Many Thanks
  • 14/09/12

    Keith Barron

    Just a short message to thank merchant city music in helping me with the purchase of my new fender marauder guitar.I would especially like to thank the staff member who helped me with the sale (drew i think) who was a great help and even flung in a few extras. This is the second guitar i have purchased from merchant city muisc, the other being a fender custom 72 tele in 1996. This guitar has seen many a gig and is still going strong though maybe a little battle scarred but still sounds great... Thanks again it's always a pleasure doing buisness and i'm sure i'll be back in the future. regards, Keith Barron
  • 15/12/2011

    L Strachan

    I received the package today, thank you so much for being so helpful and professional, and arranging delivery so promptly, my son will be so happy! I wish you a merry Christmas and a Happy New Year!
  • 16/02/2011

    T Nightingale

    merchant city. why cant all service be like this. will buy from you again .received day after order placed wow.
  • 16/02/2012

    D Poulton

    Just to say a thank you for the very prompt delivery of my guitar. Ordered Tuesday evening, arrived Thursday morning..great service
  • 16/03/2011

    A Viken

    Just wanted to tell you that I have received the Hellraiser now. There was not a single bit damage to the guitar after the shipping, and it's a dream to play. Just wanted to thank you for your great service.